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CONTACT US
Find quick answers to your questions below



E-Mail Us:
CustomerService@ronrobinson.com

Call Us: 1.877.476.6762
Customer Service Representatives are available
Monday - Friday 8:00 am - 4:00 pm (PST)


Write Us:
Ron Robinson Inc.
2500 S. La Cienega Blvd.
Los Angeles CA 90034


Click Here for Holiday Shipping Schedule

 

 
   

SHIPPING
How fast will my order be shipped?
  Orders received before 11 a.m. PST will normally ship the same day and after 11 a.m. will ship the next business day. Orders may be shipped or one to three business days thereafter pending all items are in stock and credit approval. A business day is considered to be Monday through Friday, except holidays. All orders placed between 11 a.m. PST Friday, through Monday 11 a.m. PST will ship on Monday, pending availability and credit approval. Next day delivery orders placed on Friday after 11 a.m. PST and over the weekend will arrive on Tuesday.
What method of shipping will be used?
  Inside the continental U.S. we ship using UPS. We use DHL or FedEx for most international shippings and United States Postal Service to Canada and APO addresses. We do not offer Saturday delivery through our website, but do contact us by phone if you would like to arrange that.
Do you ship to a P. O. Box address?
  We do not ship to PO Boxes.
Do you ship to Hawaii, Alaska or Puerto Rico?
  Shipments to Hawaii, Alaska and Puerto Rico will be shipped UPS via 2-day air. All orders to these regions will be changed to reflect this additional cost if the chosen shipping method does not meet or exceed this standard.
What are your Shipping Charges?
 

Continental U.S.
4-9 Business Days $7.95
3 Business Days $13.95
2 Business Days $19.95
Standard Overnight $32.95

Free Ground Shipping within the Continental U.S. on orders over $100.00
Shipments to Hawaii / Alaska / Puerto Rico are excluded.
Items that may require special handling or have additional shipping costs are excluded.

Shipments to Hawaii / Alaska / Puerto Rico
2 Business Days $19.95
Standard Overnight $32.95

Canada (please read INTERNATIONAL SHIPPING information below about custom taxes)

Standard 4-9 Days $20.95

Why was a Delivery Surcharge applied to my order?
 

Because some large items are bulky and/or heavy, our cost to ship them is higher than for other items. Therefore, these large items have a Delivery Surcharge; this charge is listed in parentheses ($) after the item price and is in addition to regular Shipping charges, which are listed above.

Delivery Surcharge Item $10.00 will be added to shipping option.

Why is my purchase on back-order?
  In some cases, shipping may be postponed due to a lack of product availability. We will notify you if that is the case. Items that are on backorder will be shipped when they are received in stock.
Return to Help Index

REGISTERING
Why register with RONROBINSON?
 

Registering enables you to use our personalized features which make your shopping easier. Returning customers, who have already completed the registration process, can simply sign-in and their default shipping address will appear automatically in shipping screens when a purchase is made. Registered customers may access their existing account to reprint invoices, check on the status of orders and review their order history.

Your information will be securely store by us.

How do I register?
  1) Click the "My Account" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How much is my shipping?
  Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
How do I sign-in to my existing account?
 

You may sign in to the site by clicking "My Account " from the navigation bar at the top of the page. You will also be prompted to sign-in when you attempt to access a feature (we do not require registration) that requires you to be registered, such as Checkout. When you select one of these features, you will be taken to a page where you can enter your email address and password to sign in.

How do I modify billing and shipping Information?
 

To enter or modify billing or shipping settings, select "My Account" from the navigation bar at the top of the page. Once you sign in, you'll find your Account Management Screen. Under the Personal Info Category choose "Manage your shipping address" or "Manage your billing address" to modify.

Add/Modify/Delete Credit Card Information
To enter or modify billing or shipping settings, select "My Account" from the navigation bar at the top of the page. Once you sign in, you'll find your Account Management Screen. Under the Payment Settings Category, select the "Edit or delete a debit / credit card" option. To add a card, simply enter your card information. At the bottom you have the option to select this card as the default for easy check-out.

Select or Modify the Default Credit Card
To the right of your list of saved credit cards, use the Default Billing Card checkbox to designate which card you want to serve as your default-billing card. The default credit card information will appear automatically in the billing screens when you make a purchase. (You will still be able to manually choose other available cards from the pull-down menu.)

How do I change my password?
  Select "My Account" from the navigation bar at the top of the page. Once you sign in, you'll find your Account Management Screen. Under the Personal Settings Category select "Change my email address or password" to modify.
What if I forgot my password?
  If you are attempting to log into RONROBINSON and cannot recall your password, select "Forget your password?" at the bottom of the Sign In screen. Type in the email address you used to sign up with us and your password will be emailed securely to you within minutes.
Return to Help Index

PRICING & BILLING
Do I have to pay sales tax?
  We only charge sales tax on orders being shipped to California addresses - 8.25%.
I have a question on my charges.
  Click the "My Account" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
  Click the "My Account" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
  Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
  Your credit card will be charged only when we ship your order.
Return to Help Index

GIFT CERTIFICATES/COUPONS
How do I buy/redeem a gift certificate?
 

When you purchase an online gift certificate we will automatically send an email to the recipient informing them of their gift and how to redeem it. Our Gift Certificates may be used at the website or in our stores at Fred Segal in Los Angeles and Santa Monica, California.

To redeem your gift certificate online simply type the gift certificate code at checkout where indicated. We will automatically use this gift certificate to pay for any purchases you make today or in the future. You can always check your gift certificate balance from your "My Account" page.

How do I use a coupon?
  After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.
Return to Help Index

GIFT SERVICES
Do you offer Gift Wrapping?
 

Yes! We offer gift wrapping for a fee of $4.95. Shipments are beautifully packaged in our signature boxes, with tissue paper and ribbon. You can provide a gift message at checkout.

Can I include a Gift Card?
  Personalize your gift by selecting the complimentary "gift card" option at checkout, even if you did not choose gift-wrapping.
Do you have a Gift Receipt?
  Prices will not appear on the gift recipient's packing slip. Should the recipient wish to exchange or return the item(s), the pricing information is encoded on the receipt for our reference
Return to Help Index

INTERNATIONAL SHIPPING
Do you ship to my country?
  Please create an account by clicking the "My Account" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
Will I have to pay custom duty charges?
  Yes. The shipment insurance will be included in the charge we quote, however any existent custom's duties or local taxes charged by your country will be the customer's responsibility to pay as the shipment reaches your Customs office at the border.
How much will shipping fees be?
 

Other than to Canada, for all international shipping we will contact you with the actual charge after your order has been placed with a shipping quote. We will ship after you have agreed to the charge. You may cancel your order if you choose at this time.

Canada shipments are via USPS Standard Priority Service and the fee is $20.95.

What if I return my order?
  Refused and returned packages retain not only the original shipping charge, but also incur additional return fees via the shipping company. Therefore we will only refund the cost of the product less the cost of this return-shipping fee.
Return to Help Index

RETURN POLICY
Returns & Exchanges - 30 Day Guarantee
 

We are proud of our RONROBINSON collection and want you to be perfectly satisfied with your purchase. If you are not satisfied with your purchase, return the unused item in its original condition within 30 days of receipt of merchandise for a full refund, less shipping costs.

Returns and exchanges are accepted on items that HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached.


How do I return an item?
  Please contact RONROBINSON before returning any merchandise to receive a Return Merchandise Authorization (RMA) number. Pack your merchandise in the original shipping box. Please write the RMA # in the upper right-hand corner of the packing slip, along with the return reason. Insure your package for the full value or the merchandise and return it to us using the delivery service of your choice. If we don't receive if, we cannot issue you a credit.
For speed and security, we recommend UPS or FedEx. Check your e-mail. We will notify you via e-mail once your return has been processed.
Where do I send my return?
 

Ron Robinson Inc.
Attn: (YOUR RMA #)
2500 South La Cienega Blvd.
Los Angeles, CA 90034

Insure your package for the full value or the merchandise. If we don't receive it we cannot issue you a credit.

How do I exchange an item?
 

Please call Customer Service at 1-877-476-6762 to arrange for an exchange. Once we receive your item for exchange, we will send your new order at no additional shipping cost. You will receive an e-mail containing the shipment tracking number when your new order is shipped.

How do I return a gift I received?
 

If you are returning a gift, please call Customer Service at 1-877-476- 6762. We can credit your RONROBINSON account for a store credit.

When will my credit appear on my account?
  Once we receive your package, we will refund your credit card or Store Credit within five days. We will notify you via e-mail once your return has been processed. Please note that your financial institution may take approximately 7 business days to reflect this transaction.
Will I receive a full refund?
  You will receive a refund for the cost of the item and sales tax if applicable. Shipping fees are not refundable.
Return to Help Index

PRIVACY & LEGAL
Secure Ordering
 

Protecting your online order information at RONROBINSON is very important to us. In our shopping checkout process, we use Secure Socket Layering (SSL), the industry-standard encryption technology that ensures the safety and security of your online order. When the letters "http" in the URL address change to "https," the "s" indicates you are in a secure area employing SSL.
Making a credit card purchase is just as safe on our web site as it is by telephone. But if you prefer to order merchandise from the website by phone, our Customer Service Team is available at 1-877-476-6762 Monday through Friday, 8:00 a.m. to 4:00 p.m. (PST). Our fax number is 1-310-815-0707.

Privacy Policy
  At RONROBINSON, we are committed to providing you the finest products along with excellent service. In order to accomplish this, we gather, use and share certain personal information. Our online privacy policy describes what we gather, with whom we share it, and how you may direct us not to share certain information with certain parties. Because the security of your personal information is very important to us, we restrict access to your nonpublic personal information to those employees who need to know that information to provide products or services to you. We also maintain physical, electronic and procedural safeguards that comply with federal regulations to protect your nonpublic personal information.
Information Collection
  Whenever you shop with RONROBINSON (in our stores, online, or by phone) we obtain from you the information we need to complete your transaction. This may include your name, address, telephone number, e-mail address, and credit card number. We also retain details of your specific product purchases and transactions with us. If you register with us online, we may ask for additional information, such as your age, interests or product preferences. To improve our web site, we may collect non-personal information about how users navigate through the site.
Use and disclosure of information
 

We use the information we collect to process your purchase transactions, to send you marketing and promotional materials by mail or e-mail, and to help us improve our store and online product assortments and services for you.
We may provide information we collect to third party service providers that help us bring you our products and services, for example, a company that distributes our email promotions.

Opt Out Procedures
 

If you prefer that we not disclose non-public personal information about you to nonaffiliated third parties, you may opt out of those disclosures, that is, you may direct us not to make those disclosures. If you wish to opt out of disclosures to nonaffiliated parties, you may do so writing to Ron Robinson Inc, Attn. Web Services, 2500 South La Cienega Blvd. Los Angeles, CA 90034.

Your California Privacy Rights
  Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of personal customer information we share with third parties or corporate affiliates for those third parties or corporate affiliates' direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to the following address: Ron Robinson Inc, 2500 South La Cienega Blvd. Los Angeles, CA 90034. Please allow 30 days for a response.
Children's Privacy
  The Children's Online Privacy Protection Act imposes certain requirements on web sites directed at children under 13 that collect information on those children, and on web sites that knowingly collect information on children under 13. The RONROBINSON website is not directed at children under 13, and does not knowingly collect any personal information from children under 13.
Online account registration
  Registering with RONROBINSON will make your online shopping faster and easier. We can store your shipping addresses and billing information so that you don't have to enter them each time you shop. Your registered information will be securely stored with us, and you can add, delete, or change your registered information at any time using your password.
We may send promotional e-mails to you only if you have asked to receive them. Each time you receive an e-mail from us, you will be given the opportunity to "opt-out" or stop receiving them.
Return to Help Index

TERMS OF USE
By using our web site, you agree to these Terms of Use. We may change or update these terms so please check this page regularly.
Copyright
 

All content of our web site (including text, graphics, logos, button icons, images, and software) is the property of Ron Robinson Inc. or our suppliers and is protected by United States and international copyright laws. You may electronically copy and print hard copies of pages from this web site solely for personal, non-commercial purposes related to placing an order or shopping with the RONROBINSON website. Any other use of our web site, including reproduction and internet links, is strictly prohibited without our prior written permission.

Trademarks
  The trademarks, logos, service marks and trade names of Ron Robinson Inc. and our affiliates may not be used without our written permission.
Errors and inaccuracies
  Our goal is to provide complete, accurate, up-to-date information on our Web site. Unfortunately, it is not possible to ensure that any Web site is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions -- including after an order has been submitted -- and to change or update information at any time without prior notice. We sincerely apologize for any inconvenience this may cause.
Disclaimer of Liability
 

We make no representations or warranties, express or implied, with respect to this web site. Its content, and the information and services available on or through it, are provided "as is." Except as otherwise provided under applicable laws, we and our affiliates will not be liable for any damages whatsoever arising out of or related to the use of this web site.

Acceptable Law
 

By visiting our web site, you agree that the laws of the State of California will govern these Terms of Use and any dispute of any sort that might arise, without regard to principles of conflict of law.

No Confidentiality
  Except for information necessary to place an order, any comments or other submissions sent to us will be deemed non-confidential, and shall be the property of Ron Robinson Inc., including worldwide rights in all intellectual properties.
Return to Help Index

GIFT CERTIFICATES/COUPONS
How do I buy/redeem a gift certificate?
 

When you purchase an online gift certificate we will automatically send an email to the recipient informing them of their gift and how to redeem it. Our Gift Certificates may be used at the website or in our stores at Fred Segal in Los Angeles and Santa Monica, California.

To redeem your gift certificate online simply type the gift certificate code at checkout where indicated. We will automatically use this gift certificate to pay for any purchases you make today or in the future. You can always check your gift certificate balance from your "My Account" page.

How do I use a coupon?
  After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

Return to Help Index

GIFT SERVICES
Do you offer Gift Wrapping?
 

Yes! We offer gift wrapping for a fee of $4.95. Shipments are beautifully packaged in our signature boxes, with tissue paper and ribbon. You can provide a gift message at checkout.

Can I include a Gift Card?
  Personalize your gift by selecting the complimentary "gift card" option at checkout, even if you did not choose gift-wrapping.
Do you have a Gift Receipt?
  Prices will not appear on the gift recipient's packing slip. Should the recipient wish to exchange or return the item(s), the pricing information is encoded on the receipt for our reference
Return to Help Index


INTERNATIONAL SHIPPING
Do you ship to my country?
  Please create an account by clicking the "My Account" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
Will I have to pay custom duty charges?
  Yes. The shipment insurance will be included in the charge we quote, however any existent custom's duties or local taxes charged by your country will be the customer's responsibility to pay as the shipment reaches your Customs office at the border.
How much will shipping fees be?
 

Other than to Canada, for all international shipping we will contact you with the actual charge after your order has been placed with a shipping quote. We will ship after you have agreed to the charge. You may cancel your order if you choose at this time.

Canada shipments are via USPS Standard Priority Service and the fee is $20.95.

What if I return my order?
  Refused and returned packages retain not only the original shipping charge, but also incur additional return fees via the shipping company. Therefore we will only refund the cost of the product less the cost of this return-shipping fee.

Return to Help Index

RETURN POLICY
Returns & Exchanges - 30 Day Guarantee
 

We are proud of our RONROBINSON collection and want you to be perfectly satisfied with your purchase. If you are not satisfied with your purchase, return the unused item in its original condition within 30 days of receipt of merchandise for a full refund, less shipping costs.

Returns and exchanges are accepted on items that HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached.


How do I return an item?
  Please contact RONROBINSON before returning any merchandise to receive a Return Merchandise Authorization (RMA) number. Pack your merchandise in the original shipping box. Please write the RMA # in the upper right-hand corner of the packing slip, along with the return reason. Insure your package for the full value or the merchandise and return it to us using the delivery service of your choice. If we don't receive if, we cannot issue you a credit.
For speed and security, we recommend UPS or FedEx. Check your e-mail. We will notify you via e-mail once your return has been processed.
Where do I send my return?
 

Ron Robinson Inc.
Attn: (YOUR RMA #)
2500 South La Cienega Blvd.
Los Angeles, CA 90034

Insure your package for the full value or the merchandise. If we don't receive it we cannot issue you a credit.

How do I exchange an item?
 

Please call Customer Service at 1-877-476-6762 to arrange for an exchange. Once we receive your item for exchange, we will send your new order at no additional shipping cost. You will receive an e-mail containing the shipment tracking number when your new order is shipped.

How do I return a gift I received?
 

If you are returning a gift, please call Customer Service at 1-877-476- 6762. We can credit your RONROBINSON account for a store credit.

When will my credit appear on my account?
  Once we receive your package, we will refund your credit card or Store Credit within five days. We will notify you via e-mail once your return has been processed. Please note that your financial institution may take approximately 7 business days to reflect this transaction.
Will I receive a full refund?
  You will receive a refund for the cost of the item and sales tax if applicable. Shipping fees are not refundable.
Return to Help Index

PRIVACY & LEGAL
Secure Ordering
 

Protecting your online order information at RONROBINSON is very important to us. In our shopping checkout process, we use Secure Socket Layering (SSL), the industry-standard encryption technology that ensures the safety and security of your online order. When the letters "http" in the URL address change to "https," the "s" indicates you are in a secure area employing SSL.
Making a credit card purchase is just as safe on our web site as it is by telephone. But if you prefer to order merchandise from the website by phone, our Customer Service Team is available at 1-877-476-6762 Monday through Friday, 8:00 a.m. to 4:00 p.m. (PST). Our fax number is 1-310-815-0707.

Privacy Policy
  At RONROBINSON, we are committed to providing you the finest products along with excellent service. In order to accomplish this, we gather, use and share certain personal information. Our online privacy policy describes what we gather, with whom we share it, and how you may direct us not to share certain information with certain parties. Because the security of your personal information is very important to us, we restrict access to your nonpublic personal information to those employees who need to know that information to provide products or services to you. We also maintain physical, electronic and procedural safeguards that comply with federal regulations to protect your nonpublic personal information.
Information Collection
  Whenever you shop with RONROBINSON (in our stores, online, or by phone) we obtain from you the information we need to complete your transaction. This may include your name, address, telephone number, e-mail address, and credit card number. We also retain details of your specific product purchases and transactions with us. If you register with us online, we may ask for additional information, such as your age, interests or product preferences. To improve our web site, we may collect non-personal information about how users navigate through the site.
Use and disclosure of information
 

We use the information we collect to process your purchase transactions, to send you marketing and promotional materials by mail or e-mail, and to help us improve our store and online product assortments and services for you.
We may provide information we collect to third party service providers that help us bring you our products and services, for example, a company that distributes our email promotions.

Opt Out Procedures
 

If you prefer that we not disclose non-public personal information about you to nonaffiliated third parties, you may opt out of those disclosures, that is, you may direct us not to make those disclosures. If you wish to opt out of disclosures to nonaffiliated parties, you may do so writing to Ron Robinson Inc, Attn. Web Services, 2500 South La Cienega Blvd. Los Angeles, CA 90034.

Your California Privacy Rights
  Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of personal customer information we share with third parties or corporate affiliates for those third parties or corporate affiliates' direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to the following address: Ron Robinson Inc, 2500 South La Cienega Blvd. Los Angeles, CA 90034. Please allow 30 days for a response.
Children's Privacy
  The Children's Online Privacy Protection Act imposes certain requirements on web sites directed at children under 13 that collect information on those children, and on web sites that knowingly collect information on children under 13. The RONROBINSON website is not directed at children under 13, and does not knowingly collect any personal information from children under 13.
Online account registration
  Registering with RONROBINSON will make your online shopping faster and easier. We can store your shipping addresses and billing information so that you don't have to enter them each time you shop. Your registered information will be securely stored with us, and you can add, delete, or change your registered information at any time using your password.
We may send promotional e-mails to you only if you have asked to receive them. Each time you receive an e-mail from us, you will be given the opportunity to "opt-out" or stop receiving them.
Return to Help Index

TERMS OF USE
By using our web site, you agree to these Terms of Use. We may change or update these terms so please check this page regularly.
Copyright
 

All content of our web site (including text, graphics, logos, button icons, images, and software) is the property of Ron Robinson Inc. or our suppliers and is protected by United States and international copyright laws. You may electronically copy and print hard copies of pages from this web site solely for personal, non-commercial purposes related to placing an order or shopping with the RONROBINSON website. Any other use of our web site, including reproduction and internet links, is strictly prohibited without our prior written permission.

Trademarks
  The trademarks, logos, service marks and trade names of Ron Robinson Inc. and our affiliates may not be used without our written permission.
Errors and inaccuracies
  Our goal is to provide complete, accurate, up-to-date information on our Web site. Unfortunately, it is not possible to ensure that any Web site is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions -- including after an order has been submitted -- and to change or update information at any time without prior notice. We sincerely apologize for any inconvenience this may cause.
Disclaimer of Liability
 

We make no representations or warranties, express or implied, with respect to this web site. Its content, and the information and services available on or through it, are provided "as is." Except as otherwise provided under applicable laws, we and our affiliates will not be liable for any damages whatsoever arising out of or related to the use of this web site.

Acceptable Law
 

By visiting our web site, you agree that the laws of the State of California will govern these Terms of Use and any dispute of any sort that might arise, without regard to principles of conflict of law.

No Confidentiality
  Except for information necessary to place an order, any comments or other submissions sent to us will be deemed non-confidential, and shall be the property of Ron Robinson Inc., including worldwide rights in all intellectual properties.

Locations

1327 5th Street
Santa Monica, CA 90401

8118 Melrose Ave.
Los Angeles, CA 90046

Contact Us

Phone 1.877.476.6762
Email : CustomerService@ronrobinson.com

Store Hours

Monday-Saturday 10-7
Sunday 12-6